FAQ:
Frequent Questions
HOW LONG IS PROCESSING, SHIPPING, AND HANDLING?
Processing: Extension Orders may take up to 2 – 3 business day to process. Processing occurs Monday – Friday. Wig Orders may take up to 7 – 14 business day to process. Processing occurs Monday – Friday.(If an order is placed on a Friday your order will be processed on the next business day, Monday).
Shipping:
Domestic Regular Shipping (Flat Rate Shipping) takes 5 – 7 business days depending on your location.
International Shipping takes 7 – 10 business days depending on your location.
Handling: All orders are shipped and delivered via United States Postal Service (USPS) or UPS. Business days are Monday – Saturday. Once your order has been shipping via USPS, you will receive a tracking number. Please understand once your order is in the possession of USPS, it is completely out of Platinum Bundles’ control of delays.
WHEN WILL I RECEIVE MY TRACKING NUMBER?
After receiving your order confirmation, shipping information will update within the next 24 hours (Central Time). Your tracking number will be sent via email or phone from support@platinumbundles.com. If you do not see it inside your inbox, please be sure to check all email folders (spam/junk). If you have not received a tracking number within 3 business days please contact us at (615) 982–5946. All orders can be tracked through www.USPS.com.
MAY I MAKE CHANGES TO MY ORDER?
No, there may not be any changes to orders once your payment has been complete. This is to be sure that processing and shipping is as efficient as possible.
MAY I RETURN MY ORDER?
No, all sales are final after purchase.
HOW DO I KNOW HOW MANY BUNDLES I WILL NEED FOR A FULL SEW IN?
We recommend 3 bundles of hair for a full sew in (lengths 12” – 20”). We recommend 4 bundles of hair for a full sew in (lengths 22” – 30”).
**Remember: The longer the inch, the shorter the weft. Therefore, the longer the inch the more bundles of hair you will need to achieve the “full” look.**
DOES THIS HAIR SHED?
Any type of weft hair is entitled to experience minimum shedding. Minimum hair shedding is normal and will show no dramatic decrease in density or volume with the proper hair care.
HOW IS THE LENGTH OF THE HAIR MEASURED?
Our straight hair is measure true to length via United States (U.S.) inches. Our body wave, loose wave, deep wave, and curly hair is pulled until straight and is measure via U.S. inches.
CAN I STRAIGHTEN MY HAIR?
Yes, you may straighten all textures of hair. Please note that straightening hair without a heat protectant may result in loosening the natural curl pattern. We do recommend Biosilk Silk Therapy straightening serum, which protects against heat while helping the hair achieve its’ bone straight sleek and silky flexibility. We do recommend the same products for curling with a wand or a curling iron. Your hair will revert back to its natural state after wetting or washing, despite any heat damage. However, we do not recommend straightening our curly texture.
**A little of this product goes a long way.**
CAN I COLOR MY HAIR?
Yes, our 100% unprocessed virgin hair can be bleached, colored, and dyed. Please note that once you treat your hair to any chemical (bleach or dye), it is no longer virgin hair anymore. Therefore, it must obtain proper color treatment, moisturization and conditioning care afterwards.
CAN I GO SWIMMING IN THE POOL/ OCEAN?
Yes, you can go swimming where ever you like. Our 100% virgin hair can stand the harsh water and chemicals. We highly recommend braiding or twisting your hair before entering the water. Also, we suggest that you wash your hair and condition it thoroughly right after swimming to replenish your hair of its’ nutrients.
WILL BRAZILIAN HAIR MATCH THE TEXTURE OF AFRICAN AMERICAN HAIR?
Yes, your African American hair will match and blend with our Brazilian hair because it is ethnic.
**Please note that our 100% unprocessed virgin hair does come in a natural 1b color.**
WHAT IS A “WEFT”? WHAT IS “WEFT HAIR”?
A weft is a curtain of hair that is a crosswise of threads in an over and under pattern to create a stitched together cloth of hair (generally done via machine). Weft hair is hair that has been sewn or bonded into a track, which is now ready for the hair weaving process.
WHAT IS A LACE CLOSURE?
A lace closure is a 4x4, 5x5, or 6x6 piece of hair that has been hand manufactured onto a piece of lace. These unique closures allow one to place it where they may typically have a leave out for extra coverage/ protection – allowing there to be no hair left out. Our lace closures come in the size of 4x4, giving one enough hair/coverage to do any style you would like. Lace Closures are known to layer flat to give the realistic look of it growing from your scalp.
CAN THE WEFT BE CUT?
Yes, our wefts can be cut, but we do not recommend cutting our wefts. Cutting of wefts may lead to unnecessary shedding.
WHAT SHOULD I DO TO MY HAIR AT NIGHT?
We recommend that if you are wearing our straight hair that you wrap it as you would natural hair with a wide tooth comb and sleep with a satin bonnet on your head. If you are wearing any other texture (body wave, loose wave, deep wave, curly) we recommend detangling hair with a wide tooth comb, followed by braiding or twisting it in two sections and sleeping with a satin bonnet on your head as well. You should never go to bed with wet hair or with your hair in a bun, as it may cause breakage and tangling.
WHAT SHOULD I DO TO MY HAIR IN THE MORNING?
We recommend using a wide tooth comb in the mornings to style/ detangle all textures of hair.
WANT TO RE-INSTALL YOUR HAIR?
We recommend deep conditioning your hair before re-installing it again.
Take a pot of hot water mix in your OGX Renewing Moroccan Argan Oil Conditioner.
Place Platinum Bundles hair in hot water and let your hair sit for about 30 minutes.
Carefully remove hair and thoroughly rinse hair with cool water to help lock in moisture.
Let hair air dry.
**Please note, you may want to seek professional advice for deep condition reccomendations.**
WHAT IS OUR WIG POLICIES?
*Please read before making any purchase.*
You must sign the ‘Wig Contract’ with all valid information, this is required for every wig purchase. This can be found under the Wig Contract tab. Standard wig orders a fulfilled within 7-14 business days after the date of purchase. Business days are Monday- Friday, excluding holidays. If you need to rush an order please feel free to contact (615) 982-5946. Rush orders take 2-7 business days, please note that there is an $80 rush fee for this service. A shipping fee is applied to every order. A tracking number will be provided via email from supposrt@platinumbundles.com or phone once your order has been shipped. Platinum Bundles is not responsible for your package after it is in the care of United State Postal Services (USPS). No returns, refunds, or exchanges.
WHAT TYPE OF WIGS DO YOU OFFER?
Platinum Bundles offers custom closure wigs. Custom closure wigs are made via hand/ machine to look very realistic. However, there are premade wigs on the website that are made via manufacture that fit most 19” – 23” circumference heads.
DO I HAVE TO USE LACE GLUE TO HOLD MY WIG DOWN?
No. Custom closure wigs can be worn glue less or sewn down.
HOW LONG DOES LACE GLUE LAST?
Lace glue can last up to 5 – 7 days with proper care. This requires no water contact or sweat. Some lace glue state they are waterproof, but this is not 100% guaranteed.
WHAT MEASUREMENTS ARE NEEDED?
I only need you head circumference. When purchasing your wig, be sure to use U.S. inches to ensure the perfect fit for you.
HOW WILL MY WIG STAY SECURE?
You have the option of installing your wig via needle & thread or glue, adding an elastic band for an additional fee, or purchasing one of our wig secure wraps.
HOW DO I CARE FOR MY WIG?
Wash and condition your wig using the recommended shampoo & conditioner. After doing so, allow your wig to air dry or dry using a hooded dry.
DO YOU DO WIG INSTALLS?
Yes, if you live in Nashville, TN you make contact (615) 982-5946 for further information.